Go + Tell Gals Shop Policy

We’re out for the good and the glory – even in our shop! If a product doesn’t meet your standards for any reason, you may return it for a refund. Please see below for our full return policy. For shop questions or policy clarifications, you can reach us at shop@goandtellgals.com.

RETURNS

All returns must be in process within 30 days of the purchase date. All returned items must be in be in new and unused/unwashed condition.

We do not process exchanges, as our inventory is always changing. If you’d like an ‘exchange’ item (such as an alternative size or colorway), simply place an order for the desired item and return the original per the policy below. 

RETURN PROCESS

To begin the return process, email shop@goandtellgals.com with your name, order number, and item to be returned within 30 days of receipt. 

Once prompted by our team, place the item securely in packaging with your name and order number, and mail your return the following address:

Go and Tell Gals
Attn: Henslee White
59 Piedmont Ave.
Charleston, SC 29403

Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We are not responsible for any return items lost in transit.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return and issue a refund for original item cost plus the original shipping cost of the item. Please allow at least 5 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank or credit card company. We will notify you by email when your refund has been issued.

EXCEPTIONS

Items noted as Final Sale in the product description cannot be returned.

For defective, damaged, or incorrect orders, please contact us at shop@goandtellgals.com to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy (or anything related to our shop!), please contact us at shop@goandtellgals.com. We’re here for you.